We are an experienced independent hearing healthcare provider operating from multiple sites in Surrey and Sussex. Our centres are fully equipped with the latest technology to enable a reliable hearing assessment and to provide the choicest of advanced hearing aids.

We are an experienced independent hearing healthcare provider operating from multiple sites in Surrey and Sussex. Our centres are fully equipped with the latest technology to enable a reliable hearing assessment and to provide the choicest of advanced hearing aids.

Mission & Vision

Mission & Vision

Meet The Team

Prince Phillip Punnoose

Director & Audiologist
BSc, PG in Audiology, RHAD

Mr Prince P Punnoose completed his graduation in Audiology in 1999 from a leading Medical University in India and thereafter gained his Post Graduate degree in Audiology at the University of Manchester in 2003. He is registered with the Health and Care Professions Council (HCPC) who regulates Private Hearing Aid Dispensers in the UK.
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Sameer Khemani

ENT Consultant & Surgeon

Mr Sameer Khemani is a private Consultant Surgeon specialising in Ear Nose & Throat (ENT) Surgery. Mr Khemani’s private practice is based at Spire Gatwick Park Hospital and Ramsay North Downs Hospital in Caterham. Mr Khemani graduated from Guy’s and St Thomas’ Hospital Medical Schools, London in 2000 and is a Fellow of the Royal College of Surgeons of England.
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Angie Street

Paediatric Specialist Audiologist

Mrs Angie Street obtained her BTEC in Science in 1984 having studied a diploma in Medical Physics and Physiological Measurement [ MPPM]. In addition she qualified as an Audiologist in 1985 after completing her in service training at St Mary Abbots Hospital in London, she received her British Association of Audiology Technicians [BAAT] part 1 and 2 and became a member of the Association of Technicians Group of the British Society of Audiology.
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David Hazeldine

Ear Wax Removal Specialist
NVQ Level 2, Microsuction Course

David served in the UK Army as an infantry soldier and worked all over the world during his service. Apart from his Army career he has worked at multiple sectors and as a support worker for the Wing Fellowship Trust. He has also worked with Children as a house tutor at the Royal Alexander & Albert School. David joined Surrey and Sussex NHS Trust as Nursing assistant in 2015 where he worked and trained under the direct supervision of ENT consultants.
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Dhanya Chacko

Senior Clinical Audiologist

Bachelor of Audiology and Speech-Language Pathology (BASLP) degree from Mangalore University of Professional Studies, Mangalore.

Dhanya is our Senior Clinical Audiologist and completed her Bachelor's in Audiology and Speech and Language Pathology (BASLP) from Mangalore University, India.

She has a passion for talking and meeting new people and prides herself in making her patients feel comfortable and welcome.


Nimmi John Maliekal

Junior Clinical Audiologist

Bachelor of Audiology and Speech-Language Pathology (BASLP) degree from Nitte Speech and Hearing, Mangalore.

Nimmi is our Junior Clinical Audiologist and works alongside Prince our Chief Clinical Audiologist and Dhanya our Senior Clinical Audiologist.

Joining our clinical team in November 2023, Nimmi completed her Bachelor's in Audiology and Speech-Language Pathology (BASLP) from Mangalore University, India. Nimmi prides herself in helping our patients with their hearing health and working with advancements in hearing aid technology.

Admin Team

What our patients say?

We love to receive your feedback. Please leave us a Google review here

  • "Good service receive on each visit by Prince." - P. Cadge
  • "I have been a Client for a number of years, I cannot fault their professional, efficient, knowledgeable & friendly service." - M.Buchanan
  • "Seen on time. Prince gave explanations when clearing wax, kept me informed of progress." - T. Plumb
  • "Professional but caring. Explained results fully. Consultant was polite and friendly." - S. Meade
  • "Easy to make an appointment. Seen on time. Friendly and knowledgeable ." - G. Rooke
  • "You help me when ever I need support." - T. R. Tutt
  • "Very satisfied with the professional treatment, service and advice. I cannot see anyway there is need for improvement on an already first class service " - D.J. Harper
  • "Prince is an excellent audiologist. Sensitive when I have my micro suction. Extremely polite and professional. I think Gatwick Audiology are 10 star in all aspects. I have recommended G A to many of my friends." - F. Tracey
  • "Excellent professional caring service." - W. Smith
  • "Polite and knowledgeable." - C. Foreman
  • "Prince, Diane and the team are so very professional, courteous and helpful." - M. Barnes
  • "I called to arrange to see Prince as I had forgotten how to change ear wheels. Within two hours I had an appointment, saw Prince who was as courteous as ever and patiently explained once again the procedure. I cannot praise the service enough." - M. Andrews
  • "I made an appointment thinking I had a wax build up, this wasn’t the issue but audiologist was helpful in diagnosing a balance issue ( and known hearing problem) which the GP has now made a referral for me." - A. Nelson
  • "Very easy to book with a helpful service. Procedure carried out to time and as always with a helpful and caring attitude." - A. Heath
  • "I have found Prince Punnoose extremely professional and an excellent audiologist. He is also very sensitive to my nervousness with regard to micro suction. think Gatwick Audiology is doing an excellent job " - F. Tracey
  • "My hearing aids are fairly new so fittings and adjustments are needed. I am pleased with the follow-up appointments and the service I have received, especially in setting up the Wifi and Bluetooth connections and showing me how these work." - A. Dunbar
  • "Extremely satisfied with the wonderful service. Wonderful audiology department very clever helpful and professional audiologist." - C. Khemani
  • "Seen on time. Everything explained. Comprehensive testing." B. Shadbolt
  • "A home visit was made an elderly patient with mobility problems. Prince was very kind and understanding, arrived promptly and completed the task within 30 minutes." - D. Edwards
  • "Very knowledgeable and helpful, answered all my questions." - J. Tester.
  • "Professional and friendly service. Accommodating with dates and times." - M. P.Digings.
  • !Excellent, professional and prompt service. Excellent customer focus." - A. Horden.
  • "Highly delighted with my visit and hearing aid adjustment." - M. Nicholls.
  • "Very satisfied!" - J. Denham.
  • "Wax was removed quickly and efficiently." - G. Edwards.
  • "Assessment and hearing aid fitting. All done efficiently and without problems." - C. Warner.
  • "Easy to book and great service." - B. White.
  • "Excellent caring and knowledgeable service." - J. Curtis.
  • "Good service, helpful and clear explanations." - G. Gaule.
  • "Excellent service. The difference hearing aids have made to my life is unbelievable. I cannot thank Mr Punnoose enough for finding the right hearing aids for me and his patience and expertise. Thank you!" - G. Redfern.
  • "Always fantastic service. Kind and gentle and informative." - V. Parrott
  • "Courteous, prompt, and efficient." - A. Heath
  • "Expert advice for the last 10 years, always keeping me updated with new technology. Not pushy regarding getting new products, always looking at getting the most out of the existing hearing device. I can hear so my wife is happy, and if I want to (or need to) I can remove the hearing aid 😉 Win-Win!" " - D. Bennett
  • "Did exactly what I needed which was to clear my left ear of wax on the eardrum." - P. Allfrey
  • "Excellent service same-day ear wax removal." - L. Smith
  • "A very courteous and efficient service." - S. Walker
  • "Efficient speedy service after smooth appointment procedure. The team works well on a flexible basis." - J. Chester
  • "The audiologist A Paul was charming, efficient and non-pushy." - D. Caplin
  • "Extremely grateful for prompt and good-natured help on all occasions." - C. Milsom
  • "Ease of getting an appointment. Efficient and effective treatment." - N. Goulden
  • "Extremely friendly service." - J.Chester
  • "Very quickly seen with clear instructions what to do and clear explanation of results." - S. Muggeridge
  • "Appointment was on time, the procedure was explained very well and carried out expertly." - T. Overton.
  • "I cannot recommend Gatwick Audiology highly enough. Everyone is so caring, helpful and professional. I have struggled using hearing aids for the first time and I have been given unlimited and timely access to help with adjusting them." - J. Ling.
  • "Appointment arranged with little delay. Short waiting period at clinic. Hearing problem dealt with efficiently." - M.C. Williamson.
  • "Very satisfied have always received very caring and professional service." - J. Curtis.
  • "Knowledgeable, efficient, pleasant, courteous & punctual." - M. Peters.
  • "The lady who answered the phone was friendly, and got me an appointment the following day due to a cancellation. My hearing problem was dealt with to my complete satisfaction, and everything was explained to me during the procedure." - Inga.
  • "Very professional and kind." - T. Bacon.
  • "May I just say how completely wonderful Mr. Prince Punnoose was when he treated me. He was so cheerful, reassuring, and kind. My ear was hoovered out in no time, and I left his treatment room as happy as could be. Bravo Prince Punnoose. You are a star!!" - R Barclay
  • "Always treated professionally and ethically. Prince Philip Punnoose has given me excellent treatment and advice throughout the years I have been a patient." - F Hill
  • "Easy appointment system, excellent staff, results perfect" - A Usher
  • "Easy appointment system, excellent staff, results perfect." - M Buckley
  • "I had an excellent experience with Prince, he was very professional and knowledgeable I felt very comfortable with the advice and I will definitely recommend him to others ." - W Manuel
  • "Excellent, prompt, friendly, not rushed, very thorough professional, yet personal service - highly recommend! Gatwick Audiology's customer service is first-class and difficult to improve on. I also benefitted from ear wax removal which made a significant improvement to my hearing. Clever use of video technology linked to a smartphone " -  A. Horden
  • "Efficient, friendly, and very helpful." - A. Swaffield
  • "I took advantage of the 50% discount offered at the new Pulborough clinic which is easily accessible and very clean and modern. A short video of the inside of my ear was taken before and after the procedure and Prince explained the video very well. The whole procedure was painless, clean, and very efficient." - Valerie
  • The assessment was careful and the hearing aids arrived as expected a few weeks afterward. The patient-friendly consultations in the purchase of these aids have been helpful and I shall not hesitate to return if I think it necessary." - M. Wall
  • "I was offered a quick appointment, I was seen promptly at my appointment time in comfortable surroundings. The doctor and audiologist I saw were thorough and helpful, with excellent testing equipment." - C. Edwards
  • "Mr Punoose and Nimisha have gone beyond my expectation in their pursuit of helping me with my profound hearing loss." - S. Rowland
  • "Excellent professional and personal service. First-class facilities at Dorking. Quick prompt service that resolved my partial hearing loss. Would recommend and use again." - A. Horden
  • "Prompt appointment and satisfactory examination and wax removal." - B. Penny
  • "Clean and comfortable environment. Very helpful and friendly staff. I feel I was really looked after in Outpatients and by Mr. Punnoose." - Spire Gatwick Park patient.
  • "Prompt and accurate service." - D. Royce.
  • "I suffered from an ear infection that created excessive wax and a very tender ear canal. Hence the monthly appointments for wax removal. Prince manages my condition extremely well and sympathetically and gradually my condition is improving." - J. Reaks.
  • "Great service, had my ears cleaned and have got my hearing back, will use again."  - J. Mellows
  • "I just wanted to say a big thank you to you and your team for all your help recently. Prince was fantastic, he has such a nice, caring, and warm manner and is so professional. Please can you pass on my deep appreciation to him and also Nimisha too who I also saw a few months ago and was also excellent. You have such a wonderful team - you are all brilliant." - Z. Bamber.      
  • "Prince was able to see me very quickly and resolved my problems very satisfactorily." - H. Wilson
  • "Very professionally handled." - R. Morgan
  • "I was seen by Mr. Prince Punnoose whose knowledge of audiology and competence were quickly apparent." - M. Wall
  • "At the moment my satisfaction is excellent because Prince appears to look at every detail I am requiring to improve my hearing." - P. Wilson
  • "I lost one of my hearing aids and a new one was ordered and fitted v quickly in less than a week." - P. Davey
  • "Always treated with professionalism." - F. Hill
  • "Prince Punhoose has a very friendly professional approach & the tests were carried out efficiently." - J. Chester
  • "I was dealt with very quickly and efficiently." - R. Rokison
  • "Good explanation of the treatment applied. Painless and efficient use of tools used." - R. Urquhart
  • "I am extremely satisfied with the support and help in ensuring that my hearing aids can provide the best hearing quality possible. Prince Punoose and his team are very professional, knowledgeable, and supportive. They provide levels of customer service that go beyond expectations. Their after-sales support is impeccable. Choosing the right audiologist is key. You soon realise that you are going to be potentially entering into a long-term relationship. It’s important to know that you have someone that you can trust. Our hearing is so individual and therefore the type of service required needs to be a very personal one. This is exactly what I believe GatwickAudiology provides." - J. Ling
  • "Very professional and patient audiologist consultant." - V. Vaicekauskas
  • "Very satisfied with the result as the left ear was blocked. No hearing and slight headaches on the left-hand side for the last couple of months I assume as a result of pressure. Balance also improved." - J. Richey
  • "Appointments readily available and problems solved." - C. Milsom
  • "Careful and considerate attention." - J. Sitwell
  • "Very responsive to the appointment requests. Very accommodating. Extremely professional. Extremely knowledgeable. Understanding and sympathetic to the social issues concerning poor hearing, to understand and accommodate hearing aid issues to help in the environment and even at home! - I have severe hearing loss and substantial tinnitus, I would find social existence impossible without my hearing aids. Thank you, Prince!" - J. Reaks
  • "Prince was very nice, he explained everything that he was doing whilst I had micro-suction." - S. Davis-Lynch
  • "The team at Gatwick Audiology has managed this request for my brother with compassion and kindness. They have been responsive, efficient, and flexible, recognising that this is an unusual situation, and my family and I cannot thank them enough." - H Buckland
  • "Treatment was pain-free and effective. " - S. Banks
  • "Superb professional ear wax removal by Prince. Highly recommended." - Tony R
  • "Everything was explained, very efficient service." - R. Birchall
  • "An exceptionally helpful, considerate, and professional experience. Prince took the time to understand my situation and to explain why what he was proposing was the right solution." - T. Burton
  • "Helpful in making appointment in difficult circumstances and friendly but professional for the home visit for substantial ear wax removal." - V. James
  • "An exceptionally helpful, considerate, and professional experience. Prince took the time to understand my situation and to explain why what he was proposing was the right solution. Not only an incredibly good service, but I can now listen to music in stereo for the first time in around 10-15 years!!" - T. Burton
  • "Helpful in making appointment in difficult circumstances and friendly but professional for the home visit for substantial ear wax removal." - V. James
  • "Prince Punoose has been such a pleasure to see. I am so glad Diane recommended him to clear the wax from a very difficult ear." - Anon
  • "Excellent, friendly, very efficient, and highly professional service." - G. Rooke
  • "This is my second visit to Gatwick Audiology…on both occasions I have found it to be a fast, efficient, and polite experience, solving my problem quickly and efficiently. Thank you." - M. Clarke
  • "I would certainly use your service again." - D. Kennedy
  • "Main reason for choosing Gatwick Audiology.The continuing support throughout the 3-year guarantee. The friendly but very professional service offered and consistently excellent customer service." - D. Wheeler
  • "Prince was a real gentleman." - Anon
  • "Removed large build-up of wax efficiently and restored my hearing." - J. Reaks
  • "Left ear was the problem, but checked right whilst there - both needed professional attention. All Interestingly explained and sorted by Prince, great service, thank you." - P. Dyson
  • "Very satisfied with the service I've received." - S. Collett
  • "Very satisfied with the reception staff for ringing me back to arrange treatment. Also with the Audiologist for the caring treatment that she gave." - P. Newell
  • "Attention was prompt, efficient, and sensitive." - R. Mundy
  • "Over many years I have suffered wax removal by so many different practitioners. Prince is the most friendly, patient, understanding, and competent surgeon. No-fuss, no pain." - M. Joseph
  • "Friendly, efficient, careful and punctual." - A. Waters
  • "Service conducted expertly and efficiently with the ability to witness the result by the camera." - P. Cook
  • "Very fast service, I rang in the morning and got an appointment the same day."  - B. Mason
  • "Efficient booking of appointment. Seen on time and dealt with extremely well by the audiologist." - N. Freeborough
  • "I always leave hearing more clearly and better after a treatment." - W.F. White
  • "Always very good, attentive, accomodating to emergency requests, extremely professional and competent and sympathetic to trying to improve the day to day demands of hard of hearing." - J. Reaks
  • "I have been extremely impressed with the levels of professionalism and customer care that I have received from Gatwick Audiology. This was my first hearing test and I was dreading the thought of needing hearing aids. Mr. Punnoose was wonderful in explaining my hearing test result and guiding me through the options available. I left feeling reassured and am actually looking forward to having my new hearing aids fitted. Thank you to both Mr. Punnoose and his PA Diane who couldn’t have been more personable and helpful. My experience genuinely exceeded my expectations and I would highly recommend Gatwick Audiology." - J Ling
  • "One ear packed solidly, which required quite a lot of careful treatment. Done without any pain or trauma and suddenly, I could hear again." - D Clements
  • "Extremely helpful secretary, Diane, in getting me an appointment. Audiologist, Prince, most efficient and courteous." - Mrs Smith
  • "Prompt efficient service. Gave good professional advice regarding an inner ear issue. I would recommend this service." - J Dixon
  • "Wonderful caring service and everything explained." - S and C Marshall
  • "The service is first-class from booking to having the procedure completed." - Colin P
  • "Booking was straightforward, I was offered an appointment the next day. Prince clearly explained the procedure and was very quick and efficient when carrying it out. So pleased to hear clearly again."
  • "Was able to book an appointment easily at a convenient location. Seen on time very helpful with wax removal and also advice regarding an ongoing issue with my ear. Very satisfied with service offered." - J Dixon
  • "Very impressed with a comprehensive and friendly check." - P Thomas
  • "Made me feel at ease and answered all queries and concerns in an excellent manner. Very understanding." - Ahmed
  • "I have had technical difficulties with one of the hearing aids which leaves me with no hearing help for a week or so whilst it is sent away for repair. I am extremely satisfied with the service from Prince Punroose & Diana Buckley." - J Chester
  • "Mr Punnoose is gentle and considerate - I'm not an easy patient!." - A Cooper
  • "I had a sudden loss of hearing due to compacted wax, couldn't get any help from my Doctor. My daughter contacted Prince who fitted me in within a few hours was very gentle during the difficult procedure, and was very thorough." - Mr P Smith
  • "Amazing service, could not have asked for better :-)" - F.Hopkins-Thorpe
  • "Prince has been fantastic. Having worn hearing aids since I was a child and been through many different hearing services, I am all too aware of how things can go wrong. Prince is friendly, efficient, talks clearly and there is no background noise during the consultation (it sounds simple but honestly not everyone does this!). He made me feel welcome and reassured and he was brilliant at putting my 3-year-old at ease for his hearing test. Diane was also really helpful in providing flexibility with appointment scheduling and efficiently responding to emails and phone calls. Thank you both, I look forward to a long relationship!" - Daisy
  • "My experience is always the same; friendly, professional, polite, informative. I don't know how you could do it any better. " - M Joseph
  • "Will return with any future hearing issue I may experience." - Mrs CD
  • "Healthcare professionals can often (at least to me) appear rather patronising but this certainly was not the case with Gatwick Audiology - everything was explained and the procedure was highly successful." - AS Thompson
  • "A big thank-you to Prince for the prompt and 100% successful treatment for wax build up. I attended the treatment room in Dorking full of gloom after a miserable few days, but left with a high heart and hearing fully restored!"
  • "I have been twice - once for myself and once for my son. Prince has been fantastic. Having worn hearing aids since I was a child and been through many different hearing services, I am all too aware of how things can go wrong. Prince is friendly, efficient, talks clearly and there is no background noise during the consultation (it sounds simple but honestly not everyone does this!). He made me feel welcome and reassured and he was brilliant at putting my 3 year old at ease for his hearing test. Diane was also really helpful in providing flexibility with appointment scheduling and efficiently responding to emails and phone calls. Thank you both, I look forward to a longer relationship!"
  • "Thank you for your excellent service. Mr Punnoose is a very nice and professional man!" Mr Gough
  • "During lockdown I needed assistance with my Tinnitus programme and didn't think Prince would be providing his services. Prince contacted me to check how I was doing and as the remote fine tuning was activated on my hearing aids, my query was addressed that same day through a video call and adjusted my aids from his clinic - it was magic!"
  • "Very good service, very gentle, everything was explained well, my hearing is now perfect."
  • "When you see your child regaining the confidence lost after years and years of continues ear infections and so many different medical opinions thrown at us...the truth is, the simplest things are more effective." "I have regretted never seeking the amazing advice given by Mr. Prince Punoose. Since that first consultation, my daughter has regained confidence and talks about her problematic ears but equally that a solution has been found to avoid further ear infections. As a family we are very grateful for the advice and care given to our daughter at a time when we were feeling lost." "Both Mr Punoose and Diane have been so hands on with empathy and professionalism. We will always be grateful for their input into helping our daughter feel ‘normal’ again. Removing her fear by not joining in on swimming parties or go swimming in the sea....she no longer sits and waits patiently on the side...she now goes for it!"
  • "I cannot praise more highly the help and advice I was given associated with a complicated issue where prescription drugs affect my hearing. Prince was kind, helpful and very knowledgeable and has offered further advice should I need it. I am so glad to have had this appointment and will go back without hesitation."
  • "Prince was absolutely brilliant. He explained everything clearly to me. It was a comfortable procedure that was conducted with extreme professionalism."
  • "Prince is amazing!! Very professional and caring service provided. Everything was explained to me before and during my ear suctioning. Highly recommended. Brilliant service, great location, and very accessible. Friendly & informative correspondence from Diane (Prince's secretary) would highly recommend it."
  • Ms. A Stribblehill
    "I consulted Mr. Punnoose, Audiologist at Gatwick Spire, and was impressed from the beginning. It is clean and tidy and the staff was very welcoming. Mr. Punnoose soon found the cause of my reduced hearing and invited me to attend the Crawley, Northgate Surgery for the removal of ear wax using the latest technology by clear suction. Throughout the procedure, he was kind and professional and explained everything he was doing to me in detail. I also then had a test called tympanometry to check if I had any problems in the middle ear like fluid or pressure variation. After all these procedures and his explanation, I am no longer worried about my hearing."
    Ms. A Stribblehill
  • Margaret Buchanan
    "I have been a patient of Mr. Punoose for nearly a decade. His service has always been impeccable throughout this time. He is professional and personable. Hearing tests are thorough and saved for comparison with any further tests. Following a test, I purchased a digital aid from Gatwick Audiology, which I have been delighted with. It does not end there! Mr. Punoose is committed to providing an outstanding after-sales service to ensure you are getting the best from your aid and managing well."
    Margaret Buchanan
  • Beckwith
    "Life-changing is the only way I can describe my experience at Gatwick Audiology. Having struggled with NHS hearing aids for many years and having people visit my home trying to sell me hearing aid with very little aftercare by unknown people, it was following a recommendation from a friend of mine I called Gatwick Park. From the very first telephone call and consultation, through to the fitting of my hearing aids and the follow-up reviews, I am treated with respect in a very warm, welcoming way by a team of very professional people. I have no hesitation what so ever in urging anyone who suffers from a hearing loss to pay them a visit, the service is great and the result priceless."
  • Henderson
    "I don't need to find anybody else, I would never go anywhere else, I'm very happy with Gatwick Audiology and the service at Spire."
  • Barbara
    "I have no hesitation in highly recommending Prince. Very caring, knowledgeable, professional secretaries with excellent attention to detail."
  • John W
    "Always received very professional service from Prince Punnoose."
    John W
  • William
    "The professionalism, attention to detail, advice, and end product offered by Gatwick Audiology was above my expectations. Helping me to regain my confidence by being able to hear conversations whatever the situation. Particularly in meetings. Thank you to Prince Punnoose for his great care."
  • Lee
    "The Spire Gatwick Park facilities are amazing.  It doesn’t feel like a hospital when we visit there for support with my hearing aids. Prince is always very welcoming and looked after my husband very well."

Delivering the highest possible standards of care

At Gatwick Audiology, we pride ourselves on delivering the highest possible standards of care and are committed to continually improving our service levels. We are proud of our customer feedback and satisfaction record, which shows that 100% of 200 patients rated us highly for our service, with 100% of patients also commenting on feeling their needs were well met.

At Gatwick Audiology we are committed to continually improving our service levels so please share your comments or suggestions by leaving us a review. Please visit our Feedback Page here -
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