Returns Policy

Returns Policy:
Refund / replacement
Gatwick Audiology will issue a full refund or replacement of goods in all instances where:
• products you have ordered are returned to Gatwick Audiology as undeliverable by the postal service
• you exercise your cancellation right and you have cancelled the Contract between us within the fourteen-day cooling-off period.
A refund or replacement will be issued to you following receipt by Gatwick Audiology of the returned goods. Such refund or replacement will be provided within 14 days of the date the returned goods are received.
1.1 All returns (except undeliverable items) You should return the goods promptly as set out in Clause 1.3.
The following applies in the event you wish to return the goods for any of the reasons set out in clause 1.1.
Batteries: can be returned to any Gatwick Audiology clinic.
1.3 Please note that all returns (including where you exercise your cancellation rights) are to be returned with all component parts within 30 days of you receiving the goods. Please note the implications of Clause 1.3 that will apply for late returns.
1.4 Undeliverable items If goods are returned to Gatwick Audiology as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the receipt by Gatwick Audiology of the goods, then a refund will be made within 14 days of that date.
1.5 Late returns If we do not receive the returned goods within 35 days of your cancellation, we may make a charge in respect of collecting the goods. If you do not return the goods or fail to make them available for collection within 49 days of your cancellation you will be deemed to have accepted the goods. At this point a new purchase contract will arise and you will be charged the order price for the goods.
1.6 Gatwick Audiology may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods or for failure to return the goods within the times specified in Clause 1.7.
1.8 Refunds Refunds will be limited to the maximum value of the original order, including delivery charges and will only be issued against the same payment details as supplied to pay for the goods. Gatwick Audiology reserve the right to proportionately reduce the level of the refund if only some of the original quantity of products is returned, or if it is clear that some of the products have been used. In the case of goods returned under your cancellation right, these must be returned undamaged and unused to qualify for a refund.
1.9 Defective goods Nothing within these Terms and Conditions of Purchase affect your statutory rights regarding the return of defective goods. In the event goods are supplied defective, then you should report this to the Gatwick Audiology team as soon as possible after discovery of the problem.
If you have any questions regarding the returns policy please contact us.
Book An Appointment