We are an experienced independent hearing healthcare provider operating from multiple sites in Surrey and Sussex. Our centres are fully equipped with the latest technology to enable a reliable hearing assessment and to provide the choicest of advanced hearing aids.


We are an experienced independent hearing healthcare provider operating from multiple sites in Surrey and Sussex. Our centres are fully equipped with the latest technology to enable a reliable hearing assessment and to provide the choicest of advanced hearing aids.

Mission & Vision

Mission & Vision

Meet The Team


Admin Team


Laura Bennett

Business Manager


Working within healthcare marketing and communications including Audiology services for over 20 years, Laura brings a wealth of experience to the team. Laura joined the Gatwick Audiology team in 2020 and is responsible for communications to patients, liaising with manufacturers, and providing business admin support.

Diane Buckley

Medical Secretary


Diane joined the Gatwick Audiology admin team in 2018 and is the first point of contact when patients call the practice. Diane is responsible for booking and managing appointments at our different clinic locations. With seventeen years’ of experience working as a Medical Secretary in Cardiac Surgery and Respiratory specialties in NHS and Private, prior to joining the Audiology team, she brings a wealth of experience to the role.

Admin Team


Laura Bennett

Business Manager


Working within healthcare marketing and communications including Audiology services for over 20 years, Laura brings a wealth of experience to the team. Laura joined the Gatwick Audiology team in 2020 and is responsible for communications to patients, liaising with manufacturers, and providing business admin support.

Diane Buckley

Medical Secretary


Diane joined the Gatwick Audiology admin team in 2018 and is the first point of contact when patients call the practice. Diane is responsible for booking and managing appointments at our different clinic locations. With seventeen years’ of experience working as a Medical Secretary in Cardiac Surgery and Respiratory specialties in NHS and Private, prior to joining the Audiology team, she brings a wealth of experience to the role.

What our patients say?

We love to receive your feedback. Please leave us a Google review here

  • "The team at Gatwick Audiology has managed this request for my brother with compassion and kindness. They have been responsive, efficient, and flexible, recognising that this is an unusual situation, and my family and I cannot thank them enough." - H Buckland
  • "Treatment was pain-free and effective. " - S. Banks
  • "Superb professional ear wax removal by Prince. Highly recommended." - Tony R
  • "Everything was explained, very efficient service." - R. Birchall
  • "An exceptionally helpful, considerate, and professional experience. Prince took the time to understand my situation and to explain why what he was proposing was the right solution." - T. Burton
  • "Helpful in making appointment in difficult circumstances and friendly but professional for the home visit for substantial ear wax removal." - V. James
  • "An exceptionally helpful, considerate, and professional experience. Prince took the time to understand my situation and to explain why what he was proposing was the right solution. Not only an incredibly good service, but I can now listen to music in stereo for the first time in around 10-15 years!!" - T. Burton
  • "Helpful in making appointment in difficult circumstances and friendly but professional for the home visit for substantial ear wax removal." - V. James
  • "Prince Punoose has been such a pleasure to see. I am so glad Diane recommended him to clear the wax from a very difficult ear." - Anon
  • "Excellent, friendly, very efficient, and highly professional service." - G. Rooke
  • "This is my second visit to Gatwick Audiology…on both occasions I have found it to be a fast, efficient, and polite experience, solving my problem quickly and efficiently. Thank you." - M. Clarke
  • "I would certainly use your service again." - D. Kennedy
  • "Main reason for choosing Gatwick Audiology.The continuing support throughout the 3-year guarantee. The friendly but very professional service offered and consistently excellent customer service." - D. Wheeler
  • "Prince was a real gentleman." - Anon
  • "Removed large build-up of wax efficiently and restored my hearing." - J. Reaks
  • "Left ear was the problem, but checked right whilst there - both needed professional attention. All Interestingly explained and sorted by Prince, great service, thank you." - P. Dyson
  • "Very satisfied with the service I've received." - S. Collett
  • "Very satisfied with the reception staff for ringing me back to arrange treatment. Also with the Audiologist for the caring treatment that she gave." - P. Newell
  • "Attention was prompt, efficient, and sensitive." - R. Mundy
  • "Over many years I have suffered wax removal by so many different practitioners. Prince is the most friendly, patient, understanding, and competent surgeon. No-fuss, no pain." - M. Joseph
  • "Friendly, efficient, careful and punctual." - A. Waters
  • "Service conducted expertly and efficiently with the ability to witness the result by the camera." - P. Cook
  • "Very fast service, I rang in the morning and got an appointment the same day."  - B. Mason
  • "Efficient booking of appointment. Seen on time and dealt with extremely well by the audiologist." - N. Freeborough
  • "I always leave hearing more clearly and better after a treatment." - W.F. White
  • "Always very good, attentive, accomodating to emergency requests, extremely professional and competent and sympathetic to trying to improve the day to day demands of hard of hearing." - J. Reaks
  • "I have been extremely impressed with the levels of professionalism and customer care that I have received from Gatwick Audiology. This was my first hearing test and I was dreading the thought of needing hearing aids. Mr. Punnoose was wonderful in explaining my hearing test result and guiding me through the options available. I left feeling reassured and am actually looking forward to having my new hearing aids fitted. Thank you to both Mr. Punnoose and his PA Diane who couldn’t have been more personable and helpful. My experience genuinely exceeded my expectations and I would highly recommend Gatwick Audiology." - J Ling
  • "One ear packed solidly, which required quite a lot of careful treatment. Done without any pain or trauma and suddenly, I could hear again." - D Clements
  • "Extremely helpful secretary, Diane, in getting me an appointment. Audiologist, Prince, most efficient and courteous." - Mrs Smith
  • "Prompt efficient service. Gave good professional advice regarding an inner ear issue. I would recommend this service." - J Dixon
  • "Wonderful caring service and everything explained." - S and C Marshall
  • "The service is first-class from booking to having the procedure completed." - Colin P
  • "Booking was straightforward, I was offered an appointment the next day. Prince clearly explained the procedure and was very quick and efficient when carrying it out. So pleased to hear clearly again."
  • "Was able to book an appointment easily at a convenient location. Seen on time very helpful with wax removal and also advice regarding an ongoing issue with my ear. Very satisfied with service offered." - J Dixon
  • "Very impressed with a comprehensive and friendly check." - P Thomas
  • "Made me feel at ease and answered all queries and concerns in an excellent manner. Very understanding." - Ahmed
  • "I have had technical difficulties with one of the hearing aids which leaves me with no hearing help for a week or so whilst it is sent away for repair. I am extremely satisfied with the service from Prince Punroose & Diana Buckley." - J Chester
  • "Mr Punnoose is gentle and considerate - I'm not an easy patient!." - A Cooper
  • "I had a sudden loss of hearing due to compacted wax, couldn't get any help from my Doctor. My daughter contacted Prince who fitted me in within a few hours was very gentle during the difficult procedure, and was very thorough." - Mr P Smith
  • "Amazing service, could not have asked for better :-)" - F.Hopkins-Thorpe
  • "Prince has been fantastic. Having worn hearing aids since I was a child and been through many different hearing services, I am all too aware of how things can go wrong. Prince is friendly, efficient, talks clearly and there is no background noise during the consultation (it sounds simple but honestly not everyone does this!). He made me feel welcome and reassured and he was brilliant at putting my 3-year-old at ease for his hearing test. Diane was also really helpful in providing flexibility with appointment scheduling and efficiently responding to emails and phone calls. Thank you both, I look forward to a long relationship!" - Daisy
  • "My experience is always the same; friendly, professional, polite, informative. I don't know how you could do it any better. " - M Joseph
  • "Will return with any future hearing issue I may experience." - Mrs CD
  • "Healthcare professionals can often (at least to me) appear rather patronising but this certainly was not the case with Gatwick Audiology - everything was explained and the procedure was highly successful." - AS Thompson
  • "A big thank-you to Prince for the prompt and 100% successful treatment for wax build up. I attended the treatment room in Dorking full of gloom after a miserable few days, but left with a high heart and hearing fully restored!"
  • "I have been twice - once for myself and once for my son. Prince has been fantastic. Having worn hearing aids since I was a child and been through many different hearing services, I am all too aware of how things can go wrong. Prince is friendly, efficient, talks clearly and there is no background noise during the consultation (it sounds simple but honestly not everyone does this!). He made me feel welcome and reassured and he was brilliant at putting my 3 year old at ease for his hearing test. Diane was also really helpful in providing flexibility with appointment scheduling and efficiently responding to emails and phone calls. Thank you both, I look forward to a longer relationship!"
  • "Thank you for your excellent service. Mr Punnoose is a very nice and professional man!" Mr Gough
  • "During lockdown I needed assistance with my Tinnitus programme and didn't think Prince would be providing his services. Prince contacted me to check how I was doing and as the remote fine tuning was activated on my hearing aids, my query was addressed that same day through a video call and adjusted my aids from his clinic - it was magic!"
  • "Very good service, very gentle, everything was explained well, my hearing is now perfect."
  • "When you see your child regaining the confidence lost after years and years of continues ear infections and so many different medical opinions thrown at us...the truth is, the simplest things are more effective." "I have regretted never seeking the amazing advice given by Mr. Prince Punoose. Since that first consultation, my daughter has regained confidence and talks about her problematic ears but equally that a solution has been found to avoid further ear infections. As a family we are very grateful for the advice and care given to our daughter at a time when we were feeling lost." "Both Mr Punoose and Diane have been so hands on with empathy and professionalism. We will always be grateful for their input into helping our daughter feel ‘normal’ again. Removing her fear by not joining in on swimming parties or go swimming in the sea....she no longer sits and waits patiently on the side...she now goes for it!"
  • "I cannot praise more highly the help and advice I was given associated with a complicated issue where prescription drugs affect my hearing. Prince was kind, helpful and very knowledgeable and has offered further advice should I need it. I am so glad to have had this appointment and will go back without hesitation."
  • "Prince was absolutely brilliant. He explained everything clearly to me. It was a comfortable procedure that was conducted with extreme professionalism."
  • "Prince is amazing!! Very professional and caring service provided. Everything was explained to me before and during my ear suctioning. Highly recommended. Brilliant service, great location, and very accessible. Friendly & informative correspondence from Diane (Prince's secretary) would highly recommend it."
  • Ms. A Stribblehill
    "I consulted Mr. Punnoose, Audiologist at Gatwick Spire, and was impressed from the beginning. It is clean and tidy and the staff was very welcoming. Mr. Punnoose soon found the cause of my reduced hearing and invited me to attend the Crawley, Northgate Surgery for the removal of ear wax using the latest technology by clear suction. Throughout the procedure, he was kind and professional and explained everything he was doing to me in detail. I also then had a test called tympanometry to check if I had any problems in the middle ear like fluid or pressure variation. After all these procedures and his explanation, I am no longer worried about my hearing."
    Ms. A Stribblehill
  • Margaret Buchanan
    "I have been a patient of Mr. Punoose for nearly a decade. His service has always been impeccable throughout this time. He is professional and personable. Hearing tests are thorough and saved for comparison with any further tests. Following a test, I purchased a digital aid from Gatwick Audiology, which I have been delighted with. It does not end there! Mr. Punoose is committed to providing an outstanding after-sales service to ensure you are getting the best from your aid and managing well."
    Margaret Buchanan
  • Beckwith
    "Life-changing is the only way I can describe my experience at Gatwick Audiology. Having struggled with NHS hearing aids for many years and having people visit my home trying to sell me hearing aid with very little aftercare by unknown people, it was following a recommendation from a friend of mine I called Gatwick Park. From the very first telephone call and consultation, through to the fitting of my hearing aids and the follow-up reviews, I am treated with respect in a very warm, welcoming way by a team of very professional people. I have no hesitation what so ever in urging anyone who suffers from a hearing loss to pay them a visit, the service is great and the result priceless."
    Beckwith
  • Henderson
    "I don't need to find anybody else, I would never go anywhere else, I'm very happy with Gatwick Audiology and the service at Spire."
    Henderson
  • Barbara
    "I have no hesitation in highly recommending Prince. Very caring, knowledgeable, professional secretaries with excellent attention to detail."
    Barbara
  • John W
    "Always received very professional service from Prince Punnoose."
    John W
  • William
    "The professionalism, attention to detail, advice, and end product offered by Gatwick Audiology was above my expectations. Helping me to regain my confidence by being able to hear conversations whatever the situation. Particularly in meetings. Thank you to Prince Punnoose for his great care."
    William
  • Lee
    "The Spire Gatwick Park facilities are amazing.  It doesn’t feel like a hospital when we visit there for support with my hearing aids. Prince is always very welcoming and looked after my husband very well."
    Lee

Delivering the highest possible standards of care

We pride ourselves on delivering the highest possible standards of care and are committed to continually improving our service levels. We are delighted to highlight our recent customer feedback which shows that 98% of 100 people rated us highly for our service. With 95% of people commenting on obtaining an appointment promptly.

At Gatwick Audiology we are committed to continually improving our service levels so please share your comments or suggestions by leaving us a review on Google here or on Trust Pilot here

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